Jan. 15, 2025

Episode 3: "Thomas Potteiger: Success, Setbacks, and the Journey to Inner Balance"

What if your journey to success didn't begin with ambition but rather a chance conversation at a construction site? Join us as Thomas, a longtime friend and fellow entrepreneur, shares his intriguing transformation from a disinterested student to a passionate real estate investor. At 24, inspired by a podcast and a colleague's advice, Thomas ventured into the world of property investment, marking his first significant step into entrepreneurship. Along the way, he faced the unpredictable challenges of managing rental properties and learned vital lessons from both triumphs and failures.

Thomas's story doesn't just stop at real estate; it weaves through various entrepreneurial endeavors, including a stint in truck driving and launching a pressure washing business. While many dream of effortless passive income, he exposes the reality of hard work and financial instability in non-turnkey properties. We confront the empire-building mindset, stressing the importance of aligning business with personal values and sidestepping the allure of superficial success. Thomas's insights highlight the power of strategic planning, the risks of excessive debt, and the joy that comes from a balanced life.

Throughout this journey, the role of integrity, mentorship, and genuine relationships stands paramount. Thomas emphasizes the profound impact of personalized customer appreciation, like handwritten thank-you notes, in fostering loyalty and business growth. As we navigate through his experiences, we explore the essence of community and the priceless value of shared wisdom, underscoring the importance of creating a legacy focused on family rather than merely business success. Tune in to discover how aligning life and work with one's values can lead to genuine peace and fulfillment.

👉brandupyourbusiness.com
📖Get Our Book on Amazon

What if your journey to success didn't begin with ambition but rather a chance conversation at a construction site? Join us as Thomas, a longtime friend and fellow entrepreneur, shares his intriguing transformation from a disinterested student to a passionate real estate investor. At 24, inspired by a podcast and a colleague's advice, Thomas ventured into the world of property investment, marking his first significant step into entrepreneurship. Along the way, he faced the unpredictable challenges of managing rental properties and learned vital lessons from both triumphs and failures.

Thomas's story doesn't just stop at real estate; it weaves through various entrepreneurial endeavors, including a stint in truck driving and launching a pressure washing business. While many dream of effortless passive income, he exposes the reality of hard work and financial instability in non-turnkey properties. We confront the empire-building mindset, stressing the importance of aligning business with personal values and sidestepping the allure of superficial success. Thomas's insights highlight the power of strategic planning, the risks of excessive debt, and the joy that comes from a balanced life.

Throughout this journey, the role of integrity, mentorship, and genuine relationships stands paramount. Thomas emphasizes the profound impact of personalized customer appreciation, like handwritten thank-you notes, in fostering loyalty and business growth. As we navigate through his experiences, we explore the essence of community and the priceless value of shared wisdom, underscoring the importance of creating a legacy focused on family rather than merely business success. Tune in to discover how aligning life and work with one's values can lead to genuine peace and fulfillment.

👉brandupyourbusiness.com
📖Get Our Book on Amazon

Chapters

00:18 - Entrepreneurial Journey and Real Estate Investment

12:59 - Lessons From Business Failures

20:15 - Building Business Without Empire Mindset

27:49 - Navigating Business Growth and Financial Pitfalls

34:04 - Business Success Through Integrity and Support

45:04 - Personalized Customer Appreciation for Business Success

54:07 - Family Focus Over Business Empire

59:32 - Learning From Shared Experiences

Transcript

WEBVTT

00:00:18.054 --> 00:00:21.717
What's up, guys, and welcome to Episode 3 of Brand Up your Business Podcast.

00:00:21.717 --> 00:00:26.442
I'm your host, matt Jackson, and I brought on a special guest, thomas.

00:00:26.442 --> 00:00:31.178
We go back a few years from the beginning of our entrepreneurial journey together.

00:00:31.178 --> 00:00:39.362
We were in mastermind groups and networking groups and known each other through different parts of the process of our businesses.

00:00:39.362 --> 00:00:46.334
And now Thomas he's dabbled on a lot of things and now he's kind of doing like contractor work and you want to.

00:00:46.334 --> 00:00:47.094
You want to kick it off.

00:00:48.359 --> 00:00:50.344
Yeah, yeah, thanks for having me, matt.

00:00:50.344 --> 00:00:57.484
I appreciate the opportunity to spread my message, talk a little bit about business and life on your podcast.

00:00:57.484 --> 00:00:59.024
So I appreciate you having me.

00:00:59.024 --> 00:01:04.631
So so my story goes back.

00:01:04.631 --> 00:01:10.936
Uh, I've been in business now oh, probably about 10 years.

00:01:10.936 --> 00:01:15.448
Um been working for myself for about six years.

00:01:15.448 --> 00:01:18.174
Uh, working for myself full-time about six years.

00:01:18.174 --> 00:01:21.947
Um, let's see, it started.

00:01:23.028 --> 00:01:35.825
I really got interested when I, when I first started getting into, like interested in owning a business, I would say I had zero interest in owning a business up until I mean, through high school.

00:01:35.825 --> 00:01:41.941
And like no interest in high school, um, I was forced to go to college.

00:01:41.941 --> 00:01:49.394
Basically, my parents said that's the only way to be successful in life is to get a four year degree and get a good, safe job.

00:01:49.394 --> 00:01:50.680
It's the only way to be successful.

00:01:50.680 --> 00:01:59.727
So I went to college for about a year and hated every second of it.

00:01:59.727 --> 00:02:06.894
I'm not the type of person to enjoy college enjoy, you know, learning that way.

00:02:06.894 --> 00:02:21.376
So it didn't suit me one bit and because I hated it, you know, I looked for other outlets in college that you know were not so great and stuff like that.

00:02:21.376 --> 00:02:32.135
So I went down that path for a little bit um, and ended up leaving college after about a year and started working for a drilling and construction company.

00:02:32.135 --> 00:02:38.852
Uh, we were doing it environmental drilling, drilling water wells, stuff like that.

00:02:38.852 --> 00:02:49.342
It was a lot of like brute force labor work, um, but even though it was really difficult work like I finally, just like I enjoyed it.

00:02:49.342 --> 00:02:53.272
You know it was the first time that I was like you know what this is great.

00:02:53.272 --> 00:02:57.474
I'm out here in the middle of winter drilling with water.

00:02:57.474 --> 00:03:05.873
You know we're slinging water everywhere covered in mud, um, but I love this a whole lot more than I love being in college, no doubt.

00:03:05.873 --> 00:03:19.872
So I'm one of those people that you know I do better just working, yeah, and how my entrepreneurial journey started was one of the drillers I was working for.

00:03:19.872 --> 00:03:20.843
I was a rig hand.

00:03:20.843 --> 00:03:35.729
Underneath this driller, he was a business owner, he was a landscaping company, and he would just talk to me about business and stuff like that His landscaping company that he did on the side and he used to do full time, and it really opened my eyes to entrepreneurship.

00:03:35.819 --> 00:03:49.521
So I started listening to podcasts and the first one I listened to was Bigger Pockets podcast, which is a real estate podcast, and I was open to the idea of real estate.

00:03:49.521 --> 00:03:55.763
Uh, my dad had some rentals uh, when I was growing up, um, they were trash, they really were.

00:03:55.763 --> 00:03:57.048
He didn't have for very long.

00:03:57.048 --> 00:03:59.455
Uh, he never had good success with them.

00:03:59.455 --> 00:04:01.885
Uh, we worked on houses growing up with my dad.

00:04:01.885 --> 00:04:06.204
I worked on houses growing up with my dad worked on houses growing up with my dad I worked on houses growing up with my dad.

00:04:06.204 --> 00:04:12.593
The landlord that I was renting from was a is a family friend and he had some success in rentals.

00:04:12.593 --> 00:04:21.404
So that's kind of how I came into like bigger pockets and maybe you know rental properties, you know.

00:04:21.425 --> 00:04:31.050
And for the next, that's probably when I was like, I want to say when I was 20, I listened to a podcast from Bigger Pockets and this is a simple, a very simple line in the podcast.

00:04:31.050 --> 00:04:38.951
But I remember I mean I remember literally sitting in the bathroom, I think I was like you know, sitting on the toilet listening to this podcast.

00:04:38.951 --> 00:04:44.533
I remember this line where he said you can design your life any way you want it.

00:04:44.533 --> 00:04:50.423
Nice, and it's a simple line.

00:04:50.423 --> 00:04:51.685
It's, you know, a simple statement.

00:04:51.685 --> 00:04:56.821
But to me it was just like a aha moment, like no one ever told me that you could do that.

00:04:57.182 --> 00:04:59.927
You know right, you couldn't design your life, you.

00:04:59.927 --> 00:05:03.911
You went to school and you got a good job whatever the job that came your way.

00:05:03.911 --> 00:05:04.608
That paid the bills yep.

00:05:04.608 --> 00:05:05.363
And then you listened to school and you got a good job whatever the job that came your way.

00:05:05.363 --> 00:05:06.012
That paid the bills Yep.

00:05:06.012 --> 00:05:13.129
And then you listened to your boss and you worked your way up the ladder, you know, but you didn't actually get to design your life Exactly.

00:05:13.129 --> 00:05:16.086
If you wanted to go on vacation half the year, you couldn't.

00:05:16.086 --> 00:05:42.732
You know, you can't design, um, so anyway, this guy talking on the podcast said you can design your life any way you want, and he was in the middle of doing that through real estate, nice, and that got me really involved into learning about real estate and I went from driving, I went from working in construction to driving truck and I drove cross country for a while, which was really good money it was, it was great, it was really good.

00:05:42.732 --> 00:05:48.329
I was young, I was like 21, 22 years old, making over six figures Uh, that beats most college kids.

00:05:49.250 --> 00:05:54.504
Yeah, yeah, um, and I was, I was.

00:05:54.504 --> 00:05:58.834
I don't think I listened to the radio for almost probably eight months.

00:05:58.834 --> 00:06:05.468
All I was doing was listening to podcasts and listening to books about real estate listening to podcasts and listening to books about real estate.

00:06:05.488 --> 00:06:14.081
That's awesome and teaching myself how to, how to, you know, be a landlord, how to value real estate.

00:06:14.081 --> 00:06:28.324
And when I was 24, I want to say when I was 24, 24 or 25 years old that same driller that first talked to me about entrepreneurship said to me.

00:06:28.324 --> 00:06:30.528
He said we should buy a property together.

00:06:30.528 --> 00:06:35.908
He said, cause, you're interested in real estate, I'm interested in real estate, but we should do it.

00:06:35.908 --> 00:06:39.382
We should, and we were good friends we should buy a property together.

00:06:39.382 --> 00:06:42.086
And, um, I was like, yeah, let's do it.

00:06:43.026 --> 00:06:51.937
And for the next probably eight to nine months, we just walked properties.

00:06:51.937 --> 00:07:00.911
I remember every single Saturday going and walking properties and we were walking foreclosures.

00:07:00.911 --> 00:07:04.387
That was still, let's see back in in.

00:07:04.387 --> 00:07:13.050
I guess it was 24, because back in 2018 there's a fair amount of foreclosures, which actually was from the 2008 bubble.

00:07:13.050 --> 00:07:20.125
Nice, they were still foreclosures hitting the market, finally coming up for sale.

00:07:20.125 --> 00:07:24.331
Uh, in 2018, from the 2008 bubble, wow.

00:07:25.132 --> 00:07:35.413
So we were, we were walking for like probably two to three foreclosure properties every single Saturday, running the numbers on every single one of them.

00:07:35.413 --> 00:07:38.487
You know, does this work for a rental, does this work for a flip?

00:07:38.487 --> 00:07:46.958
Putting in offers, and we were very new to it, so our offers probably weren't the best day.

00:07:46.958 --> 00:07:48.704
In my opinion they were a little too conservative.

00:07:48.704 --> 00:07:52.540
But after eight months we finally found a property.

00:07:52.540 --> 00:08:00.723
That was not a foreclosure, it was an off-market deal on eight unit property where the numbers worked on it.

00:08:00.723 --> 00:08:03.829
So we put in an offer, negotiated a little bit and we bought.

00:08:03.829 --> 00:08:06.122
Um, we bought an eight unit rental property.

00:08:06.122 --> 00:08:13.564
Uh, my, between my partner and I, we put 20% down and uh, the bank financed the rest.

00:08:13.564 --> 00:08:20.526
I worked with a local bank on that, which I highly recommend for um real estate investors finding a good local bank.

00:08:21.627 --> 00:08:25.134
Um, and I wasn't done at that point.

00:08:25.134 --> 00:08:30.963
I was young and young and call it dumb, but uh, I was like you know what we can do more?

00:08:30.963 --> 00:08:40.672
I was, I was getting into the mindset of empire building, where I think this is where I started to get away from things.

00:08:40.672 --> 00:08:53.173
I recently had a reset Um, I, I started getting into empire building and less focusing less on uh, designing the life you want the way, designing life the way you want it.

00:08:53.173 --> 00:08:56.342
Um, so I start.

00:08:56.342 --> 00:09:00.787
So six months after he bought the eight unit, I bought an 11 unit as well.

00:09:00.787 --> 00:09:19.854
So in one year went from zero, zero to 19 units and I was self managing all of them, which was a huge reality check, coming from I don't want to say I'll say slightly sheltered.

00:09:19.854 --> 00:09:22.104
You know a very small rural town.

00:09:22.104 --> 00:09:29.649
You know they get out a whole lot to uh, managing 19 units with.

00:09:29.649 --> 00:09:33.690
You know they weren't in the ghetto but they were in some rough locations.

00:09:34.179 --> 00:09:41.008
Yeah, I imagine if you said they're going like more foreclosure or like more affordable, you're not buying.

00:09:42.442 --> 00:09:45.047
The 11 unit was definitely like low income.

00:09:45.047 --> 00:10:02.570
Yeah, um, the eight unit was it wasn't low income, but it also wasn't like grade a apartments yeah, it wasn't eight bucks, um, but uh, that was completely educational for me.

00:10:02.730 --> 00:10:04.652
you know, uh, it, uh it was.

00:10:04.652 --> 00:10:05.452
It was great.

00:10:05.452 --> 00:10:17.168
You know, I learned so much about not just um dealing with like the prop, like I knew how to deal with the properties and I could fix growing up with my dad I could fix the properties.

00:10:17.168 --> 00:10:18.572
That was the easy part.

00:10:18.572 --> 00:10:21.044
Yeah, Um figuring out.

00:10:21.044 --> 00:10:26.102
Okay, you know what to do when this breaks or this is going to break soon, so plan for that.

00:10:26.102 --> 00:10:29.591
Um, like that was the easy part of rental property investing.

00:10:29.591 --> 00:10:31.847
For me, the hard part was managing the properties.

00:10:31.847 --> 00:10:44.730
Um, I know there's plenty of property management companies out there, but um and most real estate investors will agree with me when I say that, say this uh, most property management companies suck, Like they suck a lot.

00:10:45.091 --> 00:10:47.585
I've noticed that from just dealing with them, from pressure washing.

00:10:48.225 --> 00:10:49.669
Yeah, exactly so have I.

00:10:49.669 --> 00:10:58.073
Yeah, and um, so anyway, uh, what my biggest learning curve was was the people aspect of it.

00:10:58.073 --> 00:11:08.652
Dealing with the people, uh, problem solving with people, even though technically it wasn't really my job to problem solve as a landlord and owner, I was there in charge of the building.

00:11:08.652 --> 00:11:16.636
You know, in collecting rent I wasn't in charge of the people, um, you know, and man I'd be getting.

00:11:16.636 --> 00:11:18.923
My wife always tells me I should write a book.

00:11:18.923 --> 00:11:21.691
Um, I'm sure every other real estate investor could write a book.

00:11:22.019 --> 00:11:23.647
You definitely haven't written lessons and stories.

00:11:29.159 --> 00:11:31.147
Yeah, like uh, one that sticks out to me that you know we had a diffuse was.

00:11:31.147 --> 00:11:36.624
Um, oh, lady from upstairs at the eight unit called me saying Mark from downstairs.

00:11:36.624 --> 00:11:42.748
Mark from downstairs called me and my daughter fat cows, and I'm like, oh man, I'm really sorry to hear that.

00:11:42.748 --> 00:11:45.881
You know that's, that's not nice, that's not a nice thing to say.

00:11:45.881 --> 00:11:48.943
I'll have to say something to Mark, you know that's not.

00:11:48.943 --> 00:11:50.445
And then she right idea either.

00:11:50.445 --> 00:12:14.409
And she's like, yeah, well, now the police, the police are on the way, so I'm getting out of here, okay, I guess.

00:12:14.409 --> 00:12:20.513
I guess this is where we're at, where we're at yeah and I was out plowing snow.

00:12:20.854 --> 00:12:28.846
I was out plowing snow, I was in the middle of winter, we were in the middle of huge snowstorm till uh, like we were getting like one to two inches an hour.

00:12:28.846 --> 00:12:33.741
Um, and next thing, you know, I get another phone call.

00:12:33.741 --> 00:12:39.724
Hey, the cops are here, they're banging on her door, they're gonna bust down the door if, uh, she doesn't come and answer the door.

00:12:39.724 --> 00:12:42.509
I was like, well, don't let the cops bust down my door.

00:12:42.528 --> 00:12:44.491
Don't break my door.

00:12:44.572 --> 00:12:45.835
I don't want to replace the door.

00:12:45.835 --> 00:12:49.428
I'll be there in like 15 minutes.

00:12:49.428 --> 00:12:50.081
I'll open.

00:12:50.081 --> 00:12:51.245
I have my keys on me.

00:12:51.245 --> 00:12:52.126
I'll open the door.

00:12:52.587 --> 00:12:53.591
Yeah, that's funny.

00:12:54.581 --> 00:12:57.548
So I get there and next thing you know she comes.

00:12:57.548 --> 00:12:58.350
She wasn't even there.

00:12:58.350 --> 00:13:02.306
After I get, after I pull into the property which we didn't plow the property yet.

00:13:02.306 --> 00:13:07.414
We always had our property blast, um, so the lot wasn't plowed.

00:13:07.414 --> 00:13:08.283
She comes into the.

00:13:08.283 --> 00:13:15.168
She comes driving into the lot, goes sideways in her little Volkswagen bug I mean, there's now six to eight inches of snow on the ground.

00:13:15.168 --> 00:13:21.879
She's out driving, this Volkswagen bug, uh, gets sideways, gets stuck on the Hill and she steps out.

00:13:21.918 --> 00:13:34.809
Man, she is not sober at in the list I bet there's cops beside me, I'm just like, oh man, this is, this is one, this is one for the for the books here.

00:13:34.809 --> 00:13:45.705
Um turns out her daughter was in the, her daughter was in the apartment and when the cops were knocking on the door, her daughter flushed a whole bunch of drugs down the toilet.

00:13:45.705 --> 00:13:55.162
Nice, which then backed up most of the septic in most of the sewers in the whole eight unit.

00:13:55.162 --> 00:13:57.789
Nice, because it blocked it.

00:13:58.270 --> 00:14:22.354
It blocked the main line going out to this, out to the city sewer line nice um, so then we had to call, uh, you know, a local plumbing company to come out in the middle of a snowstorm and wrote a route, you know, the whole way down to the sewer line, like 130 feet, uh it was huge yeah, that's, that's um tons of fun.

00:14:22.693 --> 00:14:24.543
Uh long, that was just.

00:14:24.543 --> 00:14:29.923
That's a fun story I love to tell, but, um, I learned a whole lot from it.

00:14:29.923 --> 00:14:32.347
Uh, learned a whole lot from it.

00:14:32.347 --> 00:14:38.010
Um, and while working at the rentals, uh, I was talking to my business partner.

00:14:38.010 --> 00:14:41.582
We were redoing a kitchen and I was like, dude, I got to make more money Cause I was.

00:14:41.582 --> 00:14:43.927
I now started.

00:14:43.927 --> 00:14:48.475
At that point I started driving truck for myself rather than driving for a company.

00:14:48.475 --> 00:14:52.551
So I had my computer bill and, man, it wasn't paying the bills.

00:14:52.551 --> 00:14:56.770
I quickly found out that's not an industry that you make a whole lot of money in.

00:14:57.400 --> 00:15:00.490
Like the owner operator side of it as driving for a company.

00:15:00.740 --> 00:15:04.325
Especially, especially when you're like leasing on to another company.

00:15:04.325 --> 00:15:08.631
So you own the truck and you lease on to a company and they give you the loads.

00:15:08.631 --> 00:15:10.374
I see, I was like.

00:15:10.374 --> 00:15:14.768
I was like, dude, I'm not making enough money here, I gotta figure out something to do, right?

00:15:14.768 --> 00:15:19.446
And he nonchalantly said to me you should, you should look into pressure washing.

00:15:19.446 --> 00:15:20.985
Those guys make dumb amounts of money.

00:15:21.066 --> 00:15:21.567
That's true.

00:15:27.059 --> 00:15:28.001
I was like, yeah, I love dumb amounts of money.

00:15:28.001 --> 00:15:28.423
Okay, I'll look into.

00:15:28.423 --> 00:15:35.121
Yeah, exactly, and that's literally how I got into pressure washing yeah, there you go and then I'll.

00:15:35.201 --> 00:15:49.724
You know I'll keep this short here, um, but my whole, as we got into pressure washing um, that I still had the focus on, like, empire building instead of designing the life that you wanted.

00:15:49.724 --> 00:15:57.028
Like, my original focus was designing the life you wanted, yes, and um, that's where it kind of got hazy.

00:15:57.028 --> 00:16:11.215
You know, I tried to scale too fast, um, in my own pressure washing business, then thought it was better to buy a business, uh, to scale even faster, so took on debt to buy a business.

00:16:11.215 --> 00:16:12.337
It wasn't a good buy.

00:16:12.337 --> 00:16:20.147
Unfortunately, um, I lost a lot of money, um, a lot of money in that.

00:16:20.147 --> 00:16:24.892
Unfortunately, um, unfortunately, um, we sold our rentals.

00:16:24.892 --> 00:16:27.695
Um, my partner and I sold our rentals.

00:16:27.695 --> 00:16:38.163
Um, we were both, we were both too busy in our own businesses.

00:16:38.182 --> 00:16:56.094
Yeah, and when you buy properties that are not turnkey, so they're not perfectly fixed up with perfect tenants in it, when you buy properties that are not turnkey, it is management intensive, so you need to have the time to focus on it to either fix up the house or place new tenants, but you need to have the time to focus on it.

00:16:56.094 --> 00:17:03.037
It's not, like I said, if you want to buy real estate, and it'd be truly passive, if that's possible.

00:17:03.037 --> 00:17:05.386
You got to be buying turnkey properties and we weren't.

00:17:05.386 --> 00:17:12.205
We wanted properties that we could value add and you know, increase, increase the value, increase our equity in the property, stuff like that.

00:17:13.308 --> 00:17:29.762
I guess, like when you see online everybody's pushing like, everybody pushes this, like, oh, just leverage somebody other people's money, get into real estate and you have passive income for life and you're building, you're you're having tenants pay off your mortgage, so you're saying there's there's a little bit more to that than what they're saying.

00:17:29.782 --> 00:17:30.365
Yeah, yeah, it's not.

00:17:30.365 --> 00:17:33.551
It's not as it's not as um picture perfect as that paints it.

00:17:33.551 --> 00:17:44.431
Yeah, so we ended up selling our selling our properties because neither one of us had the time, had the time, to um put towards it.

00:17:44.431 --> 00:17:47.595
We did sell at the peak of COVID, so we made some money.

00:17:47.595 --> 00:17:52.846
Luckily, we didn't make as much money as we could have.

00:17:52.846 --> 00:18:02.940
I will say that because, again, we didn't have the amount of time to put in these properties that they needed, so they weren't perfectly.

00:18:02.940 --> 00:18:06.067
Even though we fixed them up a little bit, they were still a work in progress.

00:18:06.067 --> 00:18:07.171
They weren't perfectly fixed up.

00:18:07.171 --> 00:18:12.172
They didn't have perfect tenants in it, so we didn't get top dollar for our properties, but we did make some money.

00:18:12.172 --> 00:18:28.236
I was happy with um and I was still focused on empire building and it took a major reset in my life to realize, hey, what am I doing here?

00:18:28.236 --> 00:18:42.307
Yes, and that major reset was extreme business failures with the business that I bought and stuff like that, and it spiraled into my personal life.

00:18:42.307 --> 00:18:45.202
Marriage was harder, raising kids was harder.

00:18:45.924 --> 00:18:47.008
It's a big distraction yeah.

00:18:49.001 --> 00:18:52.049
And I was like, man, this isn't, this isn't what it's supposed to be.

00:18:52.049 --> 00:19:00.814
Yeah, so that huge reset really made me think OK, what, what do I want out of business?

00:19:00.814 --> 00:19:04.366
What do I want out of business?

00:19:04.366 --> 00:19:12.023
Out of business, um, what do I want out of business?

00:19:12.023 --> 00:19:13.789
And it came to be is I want to be an entrepreneur, cause I want to control my life?

00:19:13.809 --> 00:19:18.505
And go back to that original line of the podcast you can design your life however you want to.

00:19:18.505 --> 00:19:22.873
Um, so I like, okay, well, what can I do?

00:19:22.873 --> 00:19:25.807
Well, I've always worked on houses.

00:19:25.807 --> 00:19:35.928
I've always been, you know, whether it be houses with my dad, my dad's friends, uh, being a handyman when I was in my early twenties, you know, just for side money.

00:19:35.928 --> 00:19:41.163
Um, I said, you know, let's, let's, let's try being a handyman, being a home improvement contractor.

00:19:41.163 --> 00:19:50.763
So I went back to that this time with the focus of um, designing the life how I wanted it, wanted to want it to be.

00:19:50.763 --> 00:19:57.201
And, uh, we have definitely found a lot more success with that.

00:19:57.201 --> 00:20:04.152
Um, yeah, in the past, probably year, year and a half uh, plenty of ups and downs.

00:20:04.152 --> 00:20:06.480
Plenty of ups and downs is always in business.

00:20:06.480 --> 00:20:10.974
Yeah, um, but I'm I'm enjoying it a whole lot more.

00:20:10.974 --> 00:20:13.962
I'm enjoying the business a whole lot more I think too.

00:20:15.065 --> 00:20:18.332
I like how you're saying empire building, because that's that seems like.

00:20:18.332 --> 00:20:28.170
Why else do you get in business to like build an empire and like put all this money on the books and and have like, oh, look at me, look at all this, and then it's like that's not the reality for majority of us.

00:20:28.170 --> 00:20:31.625
Yeah, unless you're a sociopath, most of us don't want that.

00:20:31.625 --> 00:20:34.532
Yeah, so like there's more to life than that.

00:20:34.532 --> 00:20:39.961
So like you're able to design like a business or way to make money around your life and provide yourself with freedom.

00:20:39.961 --> 00:20:54.347
It's funny I had bob on, who we both know, and he a lot of his story too is is similar to you and me where it's like, hey, we don't want to beat our dicks and say, look how big our businesses are, like, look how much nonsense, and look at us on social media.

00:20:54.347 --> 00:20:58.425
We're more trying to design our lives in the way that we want and create our own freedom.

00:20:58.645 --> 00:21:11.214
So and I've noticed too, as I've talked to more business owners and um opened up and been honest with more business owners that, like those people that are empire building, it's a house of cards.

00:21:11.214 --> 00:21:38.963
90% of the time it is a house of cards, and I've found that a lot of times the business owners that are doing that they're not the main breadwinner in the family yes, or if they are, they have family money to fall back on or that supplements their lifestyle and their life yeah, and or what's their relationship?

00:21:38.983 --> 00:21:39.645
with their family.

00:21:39.645 --> 00:21:40.729
That's a big thing too.

00:21:41.471 --> 00:21:42.232
Yeah, yeah.

00:21:42.232 --> 00:21:58.355
And the more I talk about that and talk with business owners and you know they open up to me or you know it's just wow, this is, it's the trend that the people who are trying to do empire building are not as well off as they make it seem, unfortunately.

00:21:58.355 --> 00:22:05.227
Yeah, and that was another realization for me.

00:22:05.227 --> 00:22:07.472
Uh, that was another realization for me.

00:22:07.472 --> 00:22:24.932
Like, okay, you should be focusing more on your building the life, the way you want it to look, rather than like that really solidified me, like I am happier than most of these guys right now and I'm making more money than most of these guys right now.

00:22:24.932 --> 00:22:29.105
Even though I'm making more money than most of these guys right now, Even though I'm not making a whole lot of money, I'm still making more.

00:22:31.200 --> 00:22:50.657
And so I would say a couple of things that I found out from that, a couple of takeaways, for that, you know, I would love to put to tell new business owners would be build it slow.

00:22:50.657 --> 00:23:13.406
Yeah, that's not the sexy way to to put it, Um, but if you're the main breadwinner, if people depend on you for an income, you know, or if you don't come from uh, uh, you know expensive, if you don't come from a very rich family um yeah you, it's harder for you to take that risk.

00:23:13.467 --> 00:23:19.461
So build it slow, uh, and watch debt, I know, uh.

00:23:19.461 --> 00:23:26.742
This is another one where business owners and gurus will tell you, like you just said, take on debt, leverage other people's money, make it work.

00:23:26.742 --> 00:23:30.258
We figured out, when we looked at it.

00:23:30.258 --> 00:23:40.319
You know the most we were ever in debt with our rentals and our business ownerships from buying the business, from buying a business, you know the most we were ever in debt was nine hundred thousand dollars.

00:23:40.319 --> 00:23:52.468
Yeah, and the year that we were in, nine hundred thousand dollars worth of debt, um, I made hardly any money, hardly any and there's probably a ton of stress with that over your head.

00:23:52.488 --> 00:24:00.023
Yeah, yeah, yeah, I mean, you know I just rough figures.

00:24:00.023 --> 00:24:02.788
You know it was over $10,000 a month over 10.

00:24:03.950 --> 00:24:21.920
Yeah, over $10,000 a month going out in just debt payoff you know, yeah, that's insane, you know yeah, that's um, so we figured that I make more money when I'm not in debt.

00:24:21.960 --> 00:24:25.506
The peace of mind as well you do, so I'm one I.

00:24:25.506 --> 00:24:27.368
I know I was listening to bob.

00:24:27.368 --> 00:24:32.553
I was listening to your, your and bob's uh podcast and I know bob said something about dave ramsey.

00:24:32.553 --> 00:24:35.162
So I chuckled to myself because I remember I wanted to say this.

00:24:35.162 --> 00:24:39.825
I said yeah, I'm more of a Dave Ramsey fan now that I'm not an empire builder.

00:24:39.825 --> 00:24:47.285
Yeah, because my life is less stressful now that you know we don't use a whole lot of debt, if any.

00:24:47.855 --> 00:24:54.595
Yeah, you seem a lot more calm and chill this go around than like a year or so ago last time we hung out in greenville.

00:24:54.595 --> 00:25:00.607
Yeah, yeah, oh yeah it's like hey, there's a lot of growth that has occurred in the meantime.

00:25:00.607 --> 00:25:09.618
As you've like, detoxed yourself from this empire building mindset that I think entrepreneurs can be like, really susceptible to catching yeah, sucked into.

00:25:09.659 --> 00:25:23.028
Yeah, yeah, um, I will say I'm not opposed to debt, but, um, the only debt that is and I've, I've, this is my conclusion the only debt that is good debt is debt that other people pay for.

00:25:24.038 --> 00:25:38.383
Um, so that's like rental properties and stuff like that um, you're not saying take out a loan and say my business is going to cash flow x and Y and then if it doesn't, or like, the economy shifts or you lose an account, you're on the hook for all that stuff.

00:25:39.134 --> 00:25:41.202
Exactly, that's exactly what I'm saying.

00:25:41.202 --> 00:25:47.255
Yeah, and you know I would say save up the money for equipment.

00:25:47.255 --> 00:26:09.387
If you can't figure out a way to save up $10,000 to $15,000 for some equipment, whether it be in pressure washing or in the home improvement realm, like I'm in If you can't figure out how to save up $10,000 to $15,000 for equipment, then you are either A mismanaging your money or B bidding your jobs incorrectly.

00:26:09.387 --> 00:26:12.503
Yeah, fix both of those first, before you take on debt.

00:26:12.875 --> 00:26:13.621
I would say that's also a good lesson.

00:26:13.621 --> 00:26:14.689
Yeah, fix both of those first before you take on debt.

00:26:14.689 --> 00:26:15.555
I would say that's also a good lesson, yeah.

00:26:16.335 --> 00:26:22.564
Yeah, if you don't fix both of those before you take on debt, debt will not be your friend.

00:26:23.046 --> 00:26:24.290
Yeah, yeah.

00:26:24.290 --> 00:26:27.196
I feel like that self-control muscle some people don't have.

00:26:27.196 --> 00:26:37.642
Because you open up a business account, an American express card, they'll say, yeah, if you just cashflow X amount, we'll just give you an unlimited line.

00:26:37.642 --> 00:26:38.914
And then, before you know it, it's like hey, we need, we need this.

00:26:38.914 --> 00:26:40.561
And then you're looking at the interest charges.

00:26:40.561 --> 00:26:42.161
You're like what in the heck is going on?

00:26:43.075 --> 00:26:56.678
Yep, my first year in business, when I started driving truck for myself, I opened up a credit card line and, um, right away they approved me for like twenty five thousand dollars yeah, it's like a brand new business, like why is this?

00:26:56.678 --> 00:27:02.949
This is predatory here, yeah yeah, yeah, um, so that would be.

00:27:02.949 --> 00:27:11.596
That's something that I really learned and, uh, my life is simpler and I make more money when I follow those principles.

00:27:11.616 --> 00:27:12.659
That sounds like winning.

00:27:15.002 --> 00:27:26.346
Yeah, and you know when you're not paying, when you're not paying payments, you can save up more money than two, obviously, because your money's not going out with payments.

00:27:26.346 --> 00:27:37.063
And then if you take on debt to grow your infrastructure before you have your customers set up, you know before you're ready for that infrastructure, that's what can sink companies.

00:27:37.063 --> 00:27:48.003
So that's why when you save up, when you save up and then finally make the investment into bigger infrastructure, your business can support that bigger infrastructure.

00:27:48.465 --> 00:27:48.906
Exactly.

00:27:48.906 --> 00:28:00.288
I see this especially in the wash space, because I know you've kind of removed yourself a little bit, but with all these like YouTube gurus and everybody's like, oh, finance this rig or lease this rig for $30,000.

00:28:00.288 --> 00:28:27.315
These people don't even have any business yet and they've been kind of brainwashed into due to like the pressure washing industrial complex where, like there's like, yeah, just if you buy this, you'll be able to pay it off easy, because this is just cash flows in these businesses yeah, because you can make four hundred dollars an hour with this 10 gallon a minute machine exactly and then there's no customer base but wait, you're making zero dollars an hour because that machine's sitting in your driveway not working exactly.

00:28:27.936 --> 00:28:42.439
I know like I leveraged a little bit of debt when I grew from like owner operator getting off the truck because I was like, hey, I want to make a jump and I think we went from like $170,000 solo to like $360,000 with two trucks.

00:28:42.439 --> 00:28:52.103
But I had to take on debt to kind of expand with skids, wraps, trucks and then like the cash flow of having employees, people, people kind of overlook like man.

00:28:52.103 --> 00:28:56.823
It seems like whenever you're paying out, it's like this is the money coming in.

00:28:56.823 --> 00:29:10.537
It seems like it's slower to catch up with all that money going out when you got everything filling up trucks with gas, getting bleach, replacing stuff You're like man, like you're doing 40, $50,000 a month and you're like there's so much money going up and down.

00:29:10.537 --> 00:29:14.326
In the beginning you're kind of just like behind the whole time.

00:29:14.326 --> 00:29:23.304
And that's a lesson where I'm like catching up on on on debt and like kind of zeroing myself back out again, as I was before I took on debt to expand.

00:29:24.296 --> 00:29:26.042
Yeah, I, I feel you there.

00:29:26.042 --> 00:29:28.340
Yeah, I know that exact feeling.

00:29:28.340 --> 00:29:48.787
I, um, I felt, especially in our busy months when I had, you know, three employees, when I had three employees and we were, you know, it was April, may, june, so you're crushing it and pressure washing and stuff like that I felt that I was all I was doing was paying my vendors and my employees.

00:29:48.787 --> 00:29:55.637
I was paying my marketing guy, I was paying the bank for you bank for all the loans we had.

00:29:55.637 --> 00:30:06.727
I was paying the employee's salary, paying the bleach dealer, the maintenance guy, the garage fixing my trucks.

00:30:06.727 --> 00:30:09.470
All I was doing was paying my vendors.

00:30:09.470 --> 00:30:19.755
Vendors it's so easy and I know a lot of people call that slippage in business when you have a lot of money coming in like that, so easy for it just to slip away.

00:30:20.194 --> 00:30:29.640
Yeah, that's, that's, it's true, you, you, it's like strong revenue can make you slip away all your profitability and your expenses kind of.

00:30:29.640 --> 00:30:38.557
I guess it it almost creeps as well, because you're like, oh, I don't have to be as like on it, because look at how much money we have rolling in every week we're making $40,000 this month.

00:30:38.838 --> 00:30:39.119
Yeah.

00:30:39.320 --> 00:30:41.932
Yeah, it's like I know in in like our peak month in May.

00:30:41.932 --> 00:30:43.635
Last month we did like 70, something grand.

00:30:43.635 --> 00:30:53.025
So you're like who needs to keep track when you know like every day we're getting like three or $4,000 worth of combined billables from two trucks?

00:30:53.025 --> 00:31:00.211
And then you're like, oh man, I've, I've incurred this spending habit based upon that cashflow that I need to.

00:31:00.211 --> 00:31:07.214
I need to like really taper off, because when the end of the year hits and then there's no money coming in, there's still money flowing out.

00:31:07.615 --> 00:31:15.201
So it's almost like creating like a matrix or like a performer of like cash flows, just so you're you're not getting super confident in the busy seasons.

00:31:15.201 --> 00:31:21.430
And then fall comes, it slows down a little bit and then you're just, you're not losing as much, but you're you're never going to be able to catch back up.

00:31:21.430 --> 00:31:31.237
Yeah, yeah, that's the empire building trap of like, hey, look, I want to hit X number to be this.

00:31:31.237 --> 00:31:43.244
And then you're like, like you said, you're like, hey, I'm, I'm busy, I feel, feel productive and successful, my google ratings are going up and like my revenues are going up, but my profitability isn't necessarily following that same, like increased trajectory.

00:31:43.244 --> 00:31:48.741
That's as you would think yeah, that's, um, that's.

00:31:49.384 --> 00:32:05.445
I'm pretty goal oriented and I know it's easy to be goal oriented when you're empire building too, but like, yeah, that's another reason why I tell people, like, sit down, you know, for days if it takes days, but think about what you truly want out of your business.

00:32:05.445 --> 00:32:18.104
Think about what you truly want out of your business and how you want it to, how you want it to grow, how you want it to either control your life or you control it and and build it, build it around that.

00:32:18.104 --> 00:32:28.395
Um, that's like I said, that's been one of the things that I've I've been really focusing on recently and it's it's helped me bring some success.

00:32:28.877 --> 00:32:30.741
So where did this influence come from?

00:32:30.741 --> 00:32:38.178
Did you like, are you listening to somebody, or did you read certain books, or is it just like come to you through, like, discernment of like, okay, I went through this storm.

00:32:38.178 --> 00:32:41.326
Now that, like, the skies have cleared, this is what I want.

00:32:44.155 --> 00:32:47.284
A lot of that, yeah, a lot of that.

00:32:47.284 --> 00:32:53.006
I wouldn't say, I would say a lot of like just self-reflection.

00:32:53.586 --> 00:32:53.827
Yeah.

00:32:54.655 --> 00:32:55.479
Self-reflection.

00:32:55.479 --> 00:32:57.686
You know what self-reflection?

00:32:57.686 --> 00:33:01.000
Reflecting with my wife, you know, talking with my spouse about it.

00:33:01.000 --> 00:33:01.702
That's huge.

00:33:02.455 --> 00:33:10.544
I think that's very overlooked too, because, like when people empire, build, they think, oh, I have to be the provider, and like they're not using their spouse as, like, a mentor.

00:33:11.425 --> 00:33:30.366
Exactly your spouse is a mentor, like if you trust your trust and love your spouse enough to marry them and have babies, marry them and have babies then you should trust their judgment, even if they don't know anything about business, you should trust their judgment because you trust them enough to marry them and have kids with them.

00:33:30.366 --> 00:33:37.278
Yes, so you should be talking about business and life decisions with them and planning and goals.

00:33:37.278 --> 00:33:48.657
Katie and I had an impromptu goal planning day where we just almost storyboarded that's cool Earlier this year.

00:33:48.657 --> 00:34:02.569
It was like the 2nd, january 2nd or something like that, yeah, and I was like it was like the second, you know January 2nd or something like that, and I was like it's so cliche, but we should, we should storyboard and try to plan some goals and, you know, refocus, make sure we're aligned with where we want to go.

00:34:04.355 --> 00:34:06.623
I'm a Christian, so I'll say praying about it helped too.

00:34:06.623 --> 00:34:25.971
Yep, praying about it, praying about it Whether you hear the voice of God or not, I firmly believe that praying about it, voicing your concerns, like actually manifesting it, that can help as well.

00:34:26.532 --> 00:34:26.612
Yeah.

00:34:30.514 --> 00:34:35.583
Regardless if you hear the voice of God directing you a certain way, so definitely praying about it.

00:34:35.583 --> 00:34:50.900
Um, talking to a couple, if you have a few good mentors, um and I, I have a couple of good mentors.

00:34:50.900 --> 00:34:52.443
Um, you know one's a business, one's a business mentor.

00:34:52.443 --> 00:34:53.324
He's a good friend.

00:34:53.324 --> 00:35:02.936
Uh, another one is you know a mentor in my church who I look up to.

00:35:02.936 --> 00:35:04.920
Um, you know he's he's still a W2 or he is a W2 employee.

00:35:04.920 --> 00:35:06.945
So I don't exactly want his um, his input on that kind of stuff.

00:35:06.945 --> 00:35:20.431
But you know his life decisions, his Christian decisions, like I could see myself could see himself, you know, living, living my life the way he does as far as you know christianity and stuff like that yeah, it's.

00:35:20.791 --> 00:35:45.358
It's like that value-driven life and then, and then, like the money kind of takes care of itself, but like, if you're not living on your values and you're not authentic with yourself by, like chasing this dream of whatever empire, somebody painted a picture in our head of, like usually, that that's just going to cause burnout and stress, and like you're saying, a lot of these, a lot of these people, you see, that are like pushing this narrative of like oh look, I'm the biggest, baddest guy in the world.

00:35:45.358 --> 00:35:46.541
Like it's a house of cards.

00:35:46.541 --> 00:36:00.835
You look into it and you're like, oh well, their family was rich, or like this or that, or, or, or sometimes they're just living on debt until the debt catches up to them and they just go bankrupt or they disappear or they get divorced.

00:36:00.835 --> 00:36:07.608
So like, like to me it's like life is way too short to deal with that kind of nonsense.

00:36:08.476 --> 00:36:19.945
Yeah, it's like people people like run into entrepreneurship to escape, like being in a rat race, in a trap of a corporation who's dictating all this, yet they build businesses that kind of put them in their own kind of prison and trap.

00:36:19.945 --> 00:36:28.802
So, I think, like the ability to like know what your clear vision is and your goal and go about it the correct way and find peace through it.

00:36:28.802 --> 00:36:37.126
Cause, like you said, if you like listening to the voice of God or like you, you're having peace in doing something, whereas, like, when you're doing this over here, you didn't have peace.

00:36:37.126 --> 00:36:44.161
You're, you're more in like correct alignment with the direction you need to be going in and then, like you said, like money catches up to that.

00:36:45.065 --> 00:36:55.317
Yes, I've found, like what you just said, I found that when you do align with the direction that you truly want to go, yes, the money comes.

00:36:55.317 --> 00:36:58.123
Yes, you're not forcing it, it doesn't really come, it doesn't come fast.

00:36:58.123 --> 00:36:59.266
I guess, if you're lucky, it does.

00:36:59.266 --> 00:37:08.179
Um, it doesn't, it doesn't come fast, but the money comes, um, yeah, for instance, this is normally the slow season, even in the home improvement realm.

00:37:08.179 --> 00:37:21.099
Um, this is, this is a slow season and this is the first winter I've had where I'm not super worried about work.

00:37:23.521 --> 00:37:28.623
I had work up until I decided to take off for Christmas.

00:37:28.623 --> 00:37:40.009
Uh, we finished a job, I think, two or three days before Christmas, um, a major porch renovation, and I took three weeks off for Christmas.

00:37:40.009 --> 00:37:47.833
And nice thing about being a business owner, um, and we're starting I'm starting a basement remodel tomorrow.

00:37:47.833 --> 00:38:01.286
So, um, that'll keep me busy for about, I would say, two to three weeks, and then after that we have, I think, one, at least one small remodel after that.

00:38:01.286 --> 00:38:10.795
So this is the first winter after, like I said, resetting, realigning with my goals.

00:38:10.795 --> 00:38:13.119
It's just started working out better.

00:38:13.119 --> 00:38:13.722
I don't know how to put it.

00:38:13.722 --> 00:38:16.054
Call it, call it God, call it luck, call it hard work, finally paying off.

00:38:16.474 --> 00:38:18.021
Yep, it's like getting out of our own ways.

00:38:18.021 --> 00:38:24.481
Yeah, it's easy to be like hardheaded and say I'm going to force this, but sometimes that's not the right path.

00:38:24.481 --> 00:38:29.516
And then oftentimes, if you're just allowing that path to happen, it'll naturally pan out.

00:38:29.516 --> 00:38:37.840
And it's like I know, like with me, like Ashley is like a good beacon and she's like hey, this is, this is not working.

00:38:37.840 --> 00:38:38.581
Do this over here.

00:38:38.601 --> 00:38:50.161
It's like, and like we're saying like our wives are smart enough to like know us and to know what's right for us and to be able to say I don't know what you're doing in this business, but this isn't right.

00:38:50.782 --> 00:38:55.269
And then they give you that helpful nudge of like hey, this comes from a place of love, I'm not trying to be controlling.

00:38:55.269 --> 00:39:11.061
And then they like give us eyesight, they give us like a vision that we don't see because we're so fixated like goal oriented guys that sometimes it takes somebody as an outsider who cares about us and is in our corner and has like no ego in the game to be like why don't we do something different?

00:39:11.061 --> 00:39:18.282
And that's kind of like the value I see of having like a spouse who's like truly on your side.

00:39:18.282 --> 00:39:28.795
It's like I, I don't really care, like what you do, like that's, that's your game, but I think whatever you're doing is not working because it's not making you happy or it's not aligning the correct thing with you.

00:39:28.795 --> 00:39:37.253
So I think that's like a superpower, that it's really cool to have somebody in your corner like that yeah it, it's an underestimated superpower.

00:39:37.594 --> 00:39:40.137
Yeah, like everybody wants to wear the badge of honor.

00:39:40.137 --> 00:39:45.302
Like I see it in this, like red pill man movement, where everybody's like, oh, like I was.

00:39:45.302 --> 00:39:46.362
Like your wife should.

00:39:46.362 --> 00:39:48.204
Like you should listen to her.

00:39:48.204 --> 00:39:49.985
Like that's, you don't need to be.

00:39:49.985 --> 00:39:50.847
Like I'm the provider.

00:39:50.847 --> 00:39:54.614
I tell her what to do is like, no, you should you shouldn't?

00:39:54.635 --> 00:40:04.302
you should view it like more as a partnership you shouldn't, you should view it like more as a partnership, yeah, and, and that's exactly what it is, um, but I wanted, uh, some other things.

00:40:04.302 --> 00:40:13.721
Uh, you know, as we, as we talked about I'm looking here on some notes that I wrote yeah, um, I guess, some other things I wanted to say.

00:40:13.721 --> 00:40:25.684
Uh, brand and marketing strategies, um, I could go on and on for hours about that.

00:40:25.684 --> 00:40:35.818
Uh, I will say I know this is cliche, but a lot of people say it the best thing that has worked out for me is just to do good work and be good and be a good person.

00:40:35.818 --> 00:40:39.469
The best thing that has worked out for me is just to do good work and be good and be a good person.

00:40:39.489 --> 00:40:39.929
Yeah, um, that has.

00:40:39.929 --> 00:40:44.121
And that like pay attention to the work you're doing, make sure it's.

00:40:44.121 --> 00:40:58.210
Make sure it's high quality, because most contractors out there whether you're in the pressure washing realm or window cleaning, gutter cleaning, home improvement, real estate there's too many contractors out there that aren't doing high quality.

00:40:58.210 --> 00:41:12.251
So another thing that my business mentor has told me he said really all you need to do to beat the competition is pick up the phone, get quotes out quickly and be a nice guy and do good work.

00:41:12.251 --> 00:41:14.094
That's all you got to do.

00:41:14.094 --> 00:41:15.518
That's the secret sauce, right there.

00:41:16.000 --> 00:41:17.222
Yep, that seems like it.

00:41:17.222 --> 00:41:27.056
And then don't try to be like quick overnight, cause I I see people trying to be quick overnight and by doing so they're sabotaging exactly what you talked about, like caring, showing up, doing the best you can do.

00:41:27.918 --> 00:41:39.139
Yeah, so, like as far as me, with my branding and marketing strategies, um, I'm on Facebook and I love Facebook lives.

00:41:39.139 --> 00:41:44.905
Um, I go live at least once per job.

00:41:44.905 --> 00:41:52.976
So, depending on how big the job is, um, but at least once per job telling people about what I do.

00:41:52.976 --> 00:41:55.943
I have found decent success with Facebook lives and I I'll put it.

00:41:55.943 --> 00:42:01.889
I don't know if this is the reason, but this is the reason that I that I believe, uh, cause Facebook is so detached from reality.

00:42:01.889 --> 00:42:03.177
You know, it's a highlight reel.

00:42:03.177 --> 00:42:05.369
It is not what's actually happening in reality.

00:42:05.851 --> 00:42:13.449
Yes, um, so people love watching live videos because it's an actual dose of reality.

00:42:13.449 --> 00:42:16.594
It's not hiding behind a highlight reel.

00:42:16.594 --> 00:42:41.317
Yes, so I get crazy good engagement and a lot of views on my, on my lives, and all I'm doing is telling people, you know, being at the job site, saying I demoed these stairs and I'm rebuilding them up to code, right, here's, here's the code, here's how I'm building them to code, here's how the here's why they'll last for years to come.

00:42:41.317 --> 00:42:57.021
Or this was a rotten beam that could have caused this whole porch to fall down, and this is what we did tore it out, built the shore, built the shoring wall, tore it out, rebuilt the beam, flashed it with aluminum, made it look.

00:42:57.021 --> 00:42:59.932
Made it look pretty, um.

00:43:00.353 --> 00:43:13.641
So, in my opinion, boring live videos talking about you know fixing things yeah, but crazy good engagement on it and people just reach out to me that, hey, I saw your live video.

00:43:13.641 --> 00:43:15.452
Can you quote me for new steps?

00:43:15.452 --> 00:43:18.760
Yeah, sure can, and um and um.

00:43:18.760 --> 00:43:35.501
As far as custom, like I said, doing high quality work and customer care afterwards, making sure they're happy with the job, uh, showing up on time, cleaning up after yourself, and then I always try to send a thank you card afterwards and you always do like handwritten cards too, don't you?

00:43:35.710 --> 00:43:37.856
Yeah, I love handwritten thank you cards.

00:43:37.856 --> 00:43:39.440
I love handwritten thank you cards.

00:43:39.440 --> 00:43:49.923
I've gotten so much positive feedback from my handwritten thank you cards, um, and it's just like stuff I'll do after my kids go to bed.

00:43:49.923 --> 00:43:51.173
You know I'll get my.

00:43:51.173 --> 00:44:01.336
I have a whole little I don't know a little box with Amazon special thank you cards and you know templates for each thing and I'll just write out.

00:44:01.336 --> 00:44:10.019
I'll wait until I have like five or six of them to write out and write out, you know five, six, eight, whatever, in an evening after my kids go to bed and mail them out.

00:44:10.019 --> 00:44:20.574
And I want to say I always and I'm pretty sure about this I always get referrals from that and I almost all, and I gain customer loyalty.

00:44:20.574 --> 00:44:25.211
So after, when they need me again for another project, they call me um.

00:44:25.211 --> 00:44:29.699
So, like I said, marketing branding strategies it's nothing fancy.

00:44:29.699 --> 00:44:33.331
It's not an seo out, it's not an seo out website.

00:44:33.331 --> 00:44:41.333
It's not uh crazy, uh crazy amounts of google reviews, not saying those are bad, those are great, those are definitely great.

00:44:41.333 --> 00:44:42.476
I highly recommend them.

00:44:42.896 --> 00:45:04.817
Yeah, um, for me, though, it's just been uh, consistently posting on facebook, going live, doing good work and um, thank you cards yeah, hey, that's it's humanity, though you You're like, you're keeping it like it's an, it's, it's not fake, and I think a lot of times, like you were talking about people, it's the get quick fix.

00:45:04.817 --> 00:45:11.012
Like hey, if I throw money in these ads, on these like super edited reels, people are going to think that I'm some like big baddie.

00:45:11.012 --> 00:45:19.224
In reality, I think people are so blind and annoyed by that that if you're putting out something that's like hey, this is simple, this is how, this is how times used to be.

00:45:19.224 --> 00:45:26.556
Like I, I'm going to have a live on there, me working for 30 minutes, just being my authentic self, and then I'm going to write a handwritten card that's like Whoa, this is.

00:45:26.556 --> 00:45:27.780
This is of a different era.

00:45:28.650 --> 00:45:40.431
Yeah, and just like you said, being genuine like that, yeah, um, when I had my rentals, one of the things we always did was, uh, we deliver Christmas presents to the tenants.

00:45:40.431 --> 00:45:48.811
Um, so each tenant would get a $50 visa gift card and a tin of Christmas cookies.

00:45:49.534 --> 00:45:49.755
Nice.

00:45:50.657 --> 00:45:55.387
And um, that that always, obviously, it always.

00:45:55.387 --> 00:45:59.050
I mean, anytime you give people free money, that goes over well, yeah.

00:45:59.050 --> 00:46:17.275
But um then, throughout the year, if, like, rent was late or something, I could be I don't want to say a dickhead, but I, I could be a more, I could be a more difficult individual and the tenant wouldn't really hold it against me right.

00:46:17.295 --> 00:46:18.559
Cause they see that you care about them.

00:46:19.309 --> 00:46:28.697
Yeah, this guy's, you know, he's still a genuine decent guy, you know, and he just really wants the rent money because he needs the rent money, Cause that's how you know this game is played.

00:46:28.697 --> 00:46:38.373
So, um, like I said, just being decent, being genuine, like that has helped me, not just not just in, you know, a handyman, home improvement contractor.

00:46:38.373 --> 00:46:47.001
I've been doing that since we own rentals and no matter which way I do it in, whether it be gifts or handwritten thing, the cards has always blessed me.

00:46:47.601 --> 00:46:50.744
Yeah, that's awesome, yeah.

00:46:50.744 --> 00:47:01.344
So I mean, is there a specific thing you've done that's your favorite, whether it be like marketing, or I guess I've always seen you do like you do christmas cards that are handwritten.

00:47:01.344 --> 00:47:02.387
Is there a specific card?

00:47:02.387 --> 00:47:03.271
Is really just like the.

00:47:03.271 --> 00:47:15.021
The concept of like reaching out and saying like, hey, I appreciate business, like something simple yeah, honestly, it's really just a simple thank you card.

00:47:15.101 --> 00:47:20.182
I buy these ones off of amazon, uh, that are blue and they have a big thank you across them.

00:47:20.182 --> 00:47:22.418
I write the little note in there.

00:47:22.418 --> 00:47:24.759
I tell the people you know, I make it specific to them.

00:47:24.759 --> 00:47:28.842
So I say I want to thank you for hiring me for your porch repair project.

00:47:28.842 --> 00:47:34.842
It means a lot to me that you chose to support my small business.

00:47:34.842 --> 00:47:41.306
I mean it means a lot to me that you chose to support my small business, um, and I mean it means a lot to me that you chose to support my small business for this project.

00:47:41.306 --> 00:47:52.050
Um, if you have any other uh home improvement projects in the future, uh, I would love to be an asset for you and help you out with those projects.

00:47:52.050 --> 00:47:56.358
Um, you know you're truly, you know you're handyman, thomas.

00:47:56.358 --> 00:48:05.114
And then the bottom, I would say yes, if you um PS, if you loved my work, uh, I would love a review on Facebook or Google.

00:48:05.514 --> 00:48:06.235
Yeah, that's awesome.

00:48:07.838 --> 00:48:08.880
Yeah, Honestly, that was just my.

00:48:08.880 --> 00:48:09.681
That's my favorite thing.

00:48:09.681 --> 00:48:10.342
I love it.

00:48:10.342 --> 00:48:10.884
It's simple.

00:48:10.884 --> 00:48:29.635
Stamp costs 55 cents and I've I can guarantee you I've done over six figures of work, strictly from recurring work because people love me with, from the thank you cards or referrals that people who received thank you cards gave out to their friends.

00:48:30.137 --> 00:48:33.730
Yeah, honestly, I think that's a good idea that I may try to implement in my business.

00:48:33.730 --> 00:48:46.400
Just, everything's so automated and and like by separate, like, yeah, like they get the text, the email, follow-up and this and that, but when you get a handwritten letter in your mail, that's like, oh, that's different yeah, I mean I couldn't.

00:48:46.802 --> 00:48:48.974
I couldn't tell you the last time I got a handwritten letter.

00:48:48.974 --> 00:48:49.536
Yeah, me either.

00:48:50.438 --> 00:48:56.599
No, exactly like I can, especially dvm people to death, but they don't care, they just put it right in Like it was handwritten.

00:48:56.599 --> 00:48:59.083
I'd open it and read it and say, oh, that took somebody's time.

00:49:00.610 --> 00:49:05.461
Yeah, my first year, pressure washing, um, pressure washing full time.

00:49:05.461 --> 00:49:14.230
Um, you know, I did uh, I don't know pressure wash the house and their back, their back tracks deck, and did a window cleaning.

00:49:14.230 --> 00:49:15.474
It was like a thousand dollar job.

00:49:15.474 --> 00:49:23.018
Um, sent them a thank you card and then, uh, you know, winter rolled around.

00:49:23.018 --> 00:49:23.860
I was out of money.

00:49:23.860 --> 00:49:30.000
I was out of money and, uh, needed some Christmas light jobs.

00:49:30.000 --> 00:49:35.496
And just reached out to a couple of my clients and said hey, you know we're doing Christmas lights.

00:49:35.496 --> 00:49:37.286
I mean, if you need anything, you know Christmas light designs, stuff like that.

00:49:37.286 --> 00:49:37.751
And I remember the clients and said hey, you know we're doing Christmas lights.

00:49:37.751 --> 00:49:38.891
I mean, if you need anything, you know Christmas light designs, stuff like that.

00:49:38.891 --> 00:49:50.798
And I remember the lady specifically said to me I called you back because I love your thank you card, I love that sentiment, I want you to do a Christmas, we want a Christmas light design on our house.

00:49:50.798 --> 00:49:54.653
And then I sold her a $5,000 Christmas light install there you go.

00:49:55.737 --> 00:50:02.340
Yeah, like $6,000 right there just because you took the time to write somebody a letter.

00:50:02.340 --> 00:50:02.621
Yeah, exactly.

00:50:02.621 --> 00:50:05.713
And then every year after that and she still.

00:50:05.713 --> 00:50:08.440
I mean I sold that business but she still gets.

00:50:08.440 --> 00:50:10.336
Now she even added more lights to it.

00:50:10.336 --> 00:50:16.239
So now she gets like a $6,000 Christmas light, six or $7,000 Christmas light install every single year.

00:50:16.721 --> 00:50:20.112
Nice, that's, that's awesome.

00:50:20.112 --> 00:50:39.610
Yeah, that may be one of the things I implement because, like, especially in the pressure washing scene, where we are everybody's like doing the exact same thing with the digital marketing, with the rap drugs, with the facebook ads, so you're just racing against everybody else and we're like, if I'm spending x on google, you're X on Google, like nothing's, differentiating ourselves.

00:50:39.610 --> 00:50:54.614
So like, maybe bringing back something hand touch, handwritten and just say, hey, an office day, I'm going to go through all my customers for the last year or so and then we're going to uh and then, and then I'm just going to send them out and uh, it'll be good.

00:50:54.614 --> 00:50:59.483
Sorry, I kicked off the video there, but something just to remind people.

00:51:00.590 --> 00:51:05.371
Yeah, and I understand that may not be the best for us for a scaled up business.

00:51:05.371 --> 00:51:11.179
You know, yeah, if you're, if you're doing a neat job, you know five, eight jobs a day.

00:51:11.179 --> 00:51:13.853
That's a whole lot of cards to handwrite, yeah, yeah.

00:51:14.094 --> 00:51:16.280
Um, you're doing, we're doing like a hundred jobs a month.

00:51:18.829 --> 00:51:19.512
Yeah, that's a lot of cards.

00:51:19.532 --> 00:51:40.063
I would say I know there's companies out there, um, maybe like cherry, pick like good customers cherry pick, good customers, profitable jobs, you know customers you want, you want to go back, but I know there's like companies out there like building raving fans, yeah, and other ones that you know integrate with your crm and you automatically send thank you cards and stuff like that, which is great.

00:51:40.063 --> 00:51:55.541
Uh, I guess, like I said, when I'm when I'm talking, when I'm talking, I'm talking when I'm talking about this, I'm talking to the small business owner starting up, or you know, two years in business, um, stuff like that.

00:51:56.110 --> 00:51:56.311
Yeah, Um.

00:51:56.331 --> 00:51:58.402
Hey, I mean every stuff like that, yeah, um, hey, I mean every.

00:51:58.402 --> 00:52:02.378
Everything, though, can be carried into into different size businesses.

00:52:02.378 --> 00:52:22.338
Yeah, I wouldn't be like coca-cola and then do certain things like this, but I mean it's sending somebody a handwritten card who's a decision maker, or like a property management company, that that could lead to relationship built work where, like hey, this one client gives us fifty thousand dollars to work, that's, that's worth it for any size business.

00:52:22.338 --> 00:52:42.940
Yeah, so, like you don't necessarily have to like write a handwritten letter to every little pressure washing job you may do, it's like it's a good kind of a strategic approach that most people, when they're listening to a podcast on marketing and branding it's not the sleekest, sexiest tech thing that they can do, so it's kind of a good like reverse Uno to what people think.

00:52:47.030 --> 00:52:52.543
But anyway, um, what's the next section we want to talk about?

00:52:52.949 --> 00:52:54.335
Hey, I think you covered a lot.

00:52:54.335 --> 00:52:57.340
I what whatever you'd want to mention or like?

00:52:57.340 --> 00:53:02.842
Is there something that you would want to say to yourself like 10 years ago, or like when you first started out?

00:53:02.842 --> 00:53:12.525
Like what's one piece of advice and wisdom that you know that you have today that would have saved you like heartache or headaches or like a lot of time in the past?

00:53:27.090 --> 00:53:28.612
I would say be consistent, be disciplined and be consistent.

00:53:28.612 --> 00:53:31.775
That was stuff I struggled with and still can still occasionally struggle with.

00:53:31.775 --> 00:53:33.197
Um, be consistent.

00:53:33.197 --> 00:53:37.623
You know that if I would have stayed consistent, that would have helped me a lot.

00:53:37.623 --> 00:53:43.956
And stay focused on your goals.

00:53:43.956 --> 00:53:52.315
Like I said, I think that would have helped me a lot too, where I wouldn't have gone so empire building and gone off in a different direction.

00:53:52.315 --> 00:53:59.199
Stay focused on your goals and your goals can change, and that's all right too.

00:53:59.199 --> 00:54:07.467
But discuss your goals with with your spouse, with a trusted mentor, and um, stay focused on them.

00:54:07.487 --> 00:54:13.818
Like I said, our goals now, uh, don't include anything about scaling my business.

00:54:13.818 --> 00:54:18.400
We have zero, zero interest in scaling my home improvement business.

00:54:18.400 --> 00:54:22.963
Um, I thoroughly enjoy being the highly paid technician on site.

00:54:22.963 --> 00:54:33.090
There you go, um, us levels are down, profits are up, um, and what we plan on scaling is our rental property portfolio.

00:54:33.090 --> 00:54:36.777
So we went back to focusing on that goal.

00:54:36.777 --> 00:54:41.697
Our original goal, you know, years ago, of building a rental property portfolio.

00:54:41.697 --> 00:54:46.389
Um niched it down into like what type of properties?

00:54:46.389 --> 00:54:55.070
Like I'm right now, I'm looking for ranch houses um that are 30 to 45 minutes outside of a major city.

00:54:55.070 --> 00:54:56.152
That's cool.

00:54:56.152 --> 00:54:57.878
I live in Harrisburg, pennsylvania.

00:54:57.878 --> 00:55:01.476
Yeah, so, uh, I want to get chouses around me.

00:55:01.476 --> 00:55:09.217
I don't want multifamily houses, uh, like I used to have, but something, something like that that needs work.

00:55:09.217 --> 00:55:21.418
Um, those are my preferred type of rental properties, and buy them, put a 10 year note on them so you don't make much cashflow at all, um, but they get paid off quickly.

00:55:22.501 --> 00:55:36.320
Yeah, which it seems like it's probably a wise thing to do, because if you're like getting a ton of cashflow and you're stretching everything out for 30 something years, you're going to it's you're going to pay too much for these homes, versus like hustle for a little bit and then everything's taken care of.

00:55:36.320 --> 00:55:40.380
Yeah, yeah, for these homes versus like hustle for a little bit and then everything's taken care of.

00:55:40.380 --> 00:55:40.581
Yeah, yeah.

00:55:40.581 --> 00:55:41.304
So you got my dog in the background.

00:55:41.304 --> 00:55:41.405
He's.

00:55:41.405 --> 00:55:41.686
He's like dad.

00:55:41.706 --> 00:55:54.016
Let me have to pee but yeah, I said, looking back, you know, 10 years ago, things I would say would be um, get good at something.

00:55:54.016 --> 00:55:57.507
Like I said, be detail, be detail oriented.

00:55:57.507 --> 00:56:04.697
Like I said earlier, focus on doing good work, being genuine, getting back to people, stay consistent and focus on your goals.

00:56:05.139 --> 00:56:08.518
Yeah, that seems that's kind of a realization I've been making as well.

00:56:08.518 --> 00:56:19.019
It's like we want to hustle, hustle, hustle, improve ourselves and then when we get to a point in business where we're like, hey, I hit the number I want to hit and that's not what I really want, it's like backtracking a little bit and getting that clarity.

00:56:19.019 --> 00:56:29.016
It's like I I'm mainly I'm not trying to really scale too much, as much as I'm trying to like kind of cut the noise out and really like focus on profitability and like simplicity.00:56:29.958 --> 00:56:33.793


yeah, so, especially as a family man too.00:56:33.793 --> 00:56:35.295


Like, yeah, well, you, you have.00:56:35.295 --> 00:56:39.184


You have a little little banks, yeah, a little banks.00:56:39.184 --> 00:56:41.494


I have three little girls.00:56:41.494 --> 00:56:51.123


Like, yeah, simplicity is great because that gives me the mental space to be the engaged and present father that I need to be.00:56:52.052 --> 00:57:04.882


I think that is the ultimate goal, especially when you have kids, and that's like the realization I have because it because like banks doesn't care if I make all this money and I don't have time to be with him and I'm not making those memories for myself as well.00:57:04.882 --> 00:57:16.615


Like I was talking the other day to Ashley, it was like the nonsense of these people who were like your kid doesn't remember anything, like until they're X amount of like years old, and I'm like that's bull crap First off.00:57:16.615 --> 00:57:20.427


And like it's just like that toxic drive of like, build your empire, build your empire.00:57:20.427 --> 00:57:22.112


It's like what are you going to?00:57:22.112 --> 00:57:24.311


Just throw money at your family to keep them happy Cause?00:57:24.351 --> 00:57:31.994


like there's no relationship that's been built, so um yeah, yeah, no, and they may not remember, you know, earlier than five years old.00:57:31.994 --> 00:57:48.610


Yeah, but if you distance yourself from your child from zero to five, you're not going to have that good foundation of relationship built with them for the time they were Exactly, and also you're depriving yourself of all these memories.00:57:48.610 --> 00:57:56.362


Like you know, my kids right now five, three and one yeah, you know they won't remember most of what we're doing right now, but I'm going to.00:57:56.362 --> 00:57:59.175


Yeah, they won't remember most of what we're doing right now, but I'm going to.00:57:59.657 --> 00:58:01.454


Right, it's like the focus should be on that.00:58:01.494 --> 00:58:13.539


Yeah, the focus is like the most important thing you can possibly build on this planet is your family, but like why are we going to focus more on building a business that is just means to pay the bills?00:58:13.539 --> 00:58:18.820


That to me it almost is a form of like escapism from reality to some people.00:58:18.820 --> 00:58:31.739


So I think a lot of a lot of us like normal, you get like discernment, you have like a relationship with God and you're like I'm getting peace and I'm pulling myself back into, uh, into like what I truly want and what's good for me and my family.00:58:31.739 --> 00:58:37.976


So, but that's about all I have.00:58:37.976 --> 00:58:44.492


I know my my video camera adapter gets a little finicky here and there that's all right.00:58:44.552 --> 00:58:47.358


No, I think we we covered a fair amount.00:58:47.358 --> 00:58:49.583


Hopefully, uh, hopefully it was.00:58:49.583 --> 00:58:55.226


It was uh solid information for you and uh some of your listeners I think so too, and it's.00:58:55.447 --> 00:59:04.610


It's cool because I was going through like the same podcast, uh um platform that I host all these two, as we did the wash bros, and I mean the wash bros.00:59:04.630 --> 00:59:13.074


We had like 2700 downloads on that and, like, after us stopping it, we had like a thousand people listen to the show.00:59:13.074 --> 00:59:32.952


So, like you put it out there and then some people stumble upon it and be like I'm just gonna randomly listen to these people and they're like, oh, that one guy had a cool story of like if, like, I think too, like something like this, where it's like this is a life lesson of like alignment that's more important than like a piece of marketing tip to grow $10,000 in revenue.00:59:32.952 --> 00:59:40.291


It's like somebody's listened to it and they're like I don't feel like I need to be doing this, and then they'll listen to a show like this and his two guys have like, hey, we've been there, done that.00:59:40.291 --> 00:59:42.096


It's not necessarily the right path for us.00:59:42.096 --> 00:59:46.534


It may like open somebody else's eye, so they're not just like figuring out themselves.00:59:46.534 --> 00:59:50.523


Yeah, so, but yeah, I thought it was good.00:59:51.711 --> 00:59:54.936


Appreciate catching up it's always good chatting with you, man Matt.00:59:55.197 --> 01:00:02.922


Yeah, man, no doubt I'll hit the outro button and I'll do a little outro and then I'll end the recording.01:00:02.922 --> 01:00:05.806


But I appreciate it Sounds good.01:00:05.826 --> 01:00:07.139


Sounds good, yeah, man.01:00:07.400 --> 01:00:08.570


I'll see you Bye Night.

Thomas Potteiger Profile Photo

Thomas Potteiger

Owner Handyman Services

Throughout this journey, the role of integrity, mentorship, and genuine relationships stands paramount. Thomas emphasizes the profound impact of personalized customer appreciation, like handwritten thank-you notes, in fostering loyalty and business growth. As we navigate through his experiences, we explore the essence of community and the priceless value of shared wisdom, underscoring the importance of creating a legacy focused on family rather than merely business success. Tune in to discover how aligning life and work with one's values can lead to genuine peace and fulfillment.